Frequently asked questions
Quick answers about deliveries, partners, tracking, and your account.
Are you a courier company or a platform?
Both operationally, but strategically we are infrastructure. Businesses integrate once and we power their deliveries.
Can my website create deliveries automatically?
Yes. Use our REST API, webhooks, or upcoming no-code connectors for Shopify, WooCommerce, and WhatsApp.
Which cities do you cover?
Phase 1 focuses on Lagos with Abuja and Port Harcourt corridors expanding next.
How do I track a delivery?
Use the tracking link in your booking confirmation or the public tracking portal. Status updates appear as the rider progresses through pickup and drop-off.
What if the receiver is not available?
The rider will retry according to the service level booked. If delivery cannot be completed, the parcel may be returned or held, see our return policy.
How are delivery fees calculated?
Fees depend on distance, vehicle type, weight, insurance, and city zone. Instant quotes are shown before you confirm a booking.
Can I cancel after booking?
Yes before pickup. Fees may apply once a rider is assigned or the parcel has been collected.
How do I delete my account data?
Submit a request on the user data deletion page. We verify your email and process deletion within 30 days where permitted.
Still need help? Visit Support or contact us directly.